Terms + Conditions

HIHO is committed to providing absolute satisfaction and a superior customer experience. We hope that you will find answers to your questions below. However, if you prefer to have your inquiry answered directly, feel free to email sarah@go-hiho.com or call us +1 (284) 494.0337.

Standard Shipping

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to seven (7) business days (Monday through Friday, not including holidays). Please allow up to fourteen (14) business days for shipments to A.P.O. and F.P.O. addresses. 

We work diligently to ship purchases of in stock merchandise made by 3 p.m. Island time or Eastern Time the same business day. Purchases of in stock merchandise made after 3 p.m. Eastern or on Saturday or Sunday generally ship the following business day. 

Occasionally items may be temporarily out-of-stock or back ordered. In either instance, you will be alerted and provided an approximate date of shipment. Any shipping delay will be communicated to you at the time of your order.

We do not ship outside the United States except in certain circumstances. Email sarah@go-hiho.com to inquire about international shipping.

Shipping Costs

USPS Ground Shipping:

Purchase less than $100....................... $8

Purchase between $100.01 & 175.........$9

Purchase above $175 ...........................$10


For USPS 2nd Day: Please contact sarah@go-hiho.com for delivery pricing.

For USPS Next Day Saver: Please contact sarah@go-hiho.com for delivery pricing.

Saturday Delivery: Please contact sarah@go-hiho.com for delivery pricing.


Post Office Boxes

We do not ship to PO Boxes. The address on the order must be a physical street address.

Change Order

Orders can not be changed once submitted. If you would like to add to your order please contact sarah@go-hiho.com.

Shipping Addresses

When you set up your account online, you enter a separate shipping address and even save addresses that you may want to ship to in the future.

International Orders

We do ship internationally.



If your HIHO product does not meet your expectations for any reason, please return it in its original packaging with receipt for an exchange or refund.

Please send returns to the following address:


HIHO International

Attention: Returns

3570 NW 53rd Court

Fort Lauderdale, FL 33309   


Full-price items must be returned within 30 days of purchased in unworn and in like-new condition to be accepted as a return. Sale-price merchandise is eligible for exchange only.

Please allow 10 to 12 business days for us to receive and process your return or exchange.



If you wish to exchange an item purchased at full price, your request must be made within 60 days of order receipt for the merchandise purchased. If you wish to exchange an item purchased at a sale price, your request must be made within 30 days of the order receipt.

If you have any questions about any of our terms and conditions, please email sarah@go-hiho.com. 

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